COVID-19 Test Information

Product safety

What is COVID-19?

COVID-19 is caused by a virus called a coronavirus. You can get COVID-19 through close contact with another person who has the virus.
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COVID-19 illnesses have ranged from very mild to severe, including illness resulting in death. While information so far suggests that most COVID-19 illness is mild, serious illness can happen and may cause some of your other medical conditions to become worse. Older people and people of all ages with severe, long-lasting (chronic) medical conditions like heart disease, lung disease, and diabetes, for example, seem to be at higher risk of being hospitalized for COVID-19. To learn more about COVID-19, visit https://www.cdc.gov/COVID19.

What are the symptoms of COVID-19?

COVID-19 symptoms include:

Cough
Fever or chills
Shortness of breath or difficulty breathing
Muscle or body aches
Sore throat
New loss of taste or smell
Diarrhea
Headache
New fatigue
Nausea or vomiting
Congestion or runny nose

You can find the full list of potential COVID‑19 symptoms from the CDC here.

Which states are serviced today?

We are available in all states throughout the United States.

What is the refund policy?

We currently do not offer refunds.

Do you offer at-home COVID-19 tests?

Yes, we currently offer a selection of at-home rapid COVID tests for purchase.

How do I get a free at-home over-the-counter COVID-19 test?

Starting January 15, 2022, insurers and health plans are required to cover the costs of eight over-the-counter COVID-19 tests per month for their members. Please note that some COVID-19 test kits are sold with multiple tests per box. Your plan is required to reimburse you at a rate of up to $12 per individual test (or the cost of the test, if less than $12). Save your receipt(s) and submit to your plan for reimbursement. Read more about insurer and health plan requirements, and click here to order your free COVID-19 tests.

What are the shipping options?

For at-home COVID tests, we offer three shipping speeds: Standard (Ground), Expedited (2-day), and Overnight (FedEx Priority Overnight). Orders shipped via Standard will be delivered within 1-5 days in the continental U.S. and 3-7 business days for deliveries to Alaska and Hawaii.

How do I contact customer support?

You can contact our customer care team by calling us at +1 844-910-0955.

What are the customer support hours?

Our customer support team is available weekdays from 7am-10pm CT and weekends from 8am-8pm CT. You can contact our care customer team by calling us at +1 844-910-0955.